Cancellation & Refund Policy

Authors may request to terminate their service at any time. Cancellations and refunds are handled as follows:

1. All services are provided under the terms of your service agreement. Because work on your service begins as soon as payment is received, fees paid are non-refundable, as set out in that agreement.

We do not honor refund requests under the following circumstances:

1. Statements of dissatisfaction or invalid refund requests received after the author has already approved the demo website and acquired the domain and hosting and/or when the service has been completed.
2. Refund requests based on the absence of services that were never claimed, stated to provide, or not listed on our website.

In the event that an author deliberately files a dispute or chargeback despite having agreed to the Cancellation and Refund Policy, we will respond accordingly to protect the company’s interests. Damaging fees starting from $200 will be charged, with the subsequent amount determined by the severity of the damage and claims.

All cancellation, refund, and termination requests must be made in writing. If an author is displeased with our services, they should notify us, and we will attempt to resolve the situation if possible. If an author still wishes to cancel their services or request a refund, they must provide a written notice with their contact details and reasons for the cancellation or refund request. We recommend emailing us and calling to ensure we receive the request.

Upon receiving an author’s request to terminate their service, we will agree to the termination and process any refund due under their service agreement back to their account within 5-7 business days.
Our objective is to offer you an optimal experience. We have faith that you will not exploit our policy on termination and reimbursement.